Your quoteFIRM PRICE
Travel€45
Labor€90
Standard cylinder€95
Total incl. VAT€230
A locksmith should never set the price after the job is done.
Without Serrugo
A standard call-out
- An emergency number found on Google or a sticker.
- A vague phone quote: "It depends, we'll see when we get there."
- An unknown technician with no proof of identity or insurance.
- An opaque invoice padded with "small fees" no one can justify.
- Direct payment to the locksmith with no easy recourse if something goes wrong.
With Serrugo
Everything framed upfront
- A structured request: door type, lock, urgency, context.
- A firm quote validated before the locksmith hits the road.
- A verified locksmith: company registration, insurance, ID.
- A locked-in price. The amount quoted is the amount billed.
- A secure Stripe payment, charged after the intervention.
Four steps, and you're done.
- 01
You describe your situation.
A few simple questions about your door, your lock, and how urgent it is.
- 02
You accept the quote.
The price is firm, all fees included. No surprises, no "depending on what we find on site."
- 03
You track your locksmith's arrival.
Your request is broadcast to our partner locksmiths.
The first one available takes it on, which guarantees speed. - 04
You pay once the job is done.
And above all, you pay the price quoted upfront — no add-ons, no surprises.
A locked door can't wait.
The time it takes to get your quote.
Simple, precise questions to qualify your intervention. You receive a firm, complete quote that the locksmith commits to.
Of our partner locksmiths alerted.
Your request is broadcast in real time to all our locksmiths in the area. The first one available takes it on.
Before they hit the road.
Once the job is accepted, the locksmith commits to setting out within an average of 15 minutes. No more "I'm on my way" that drags on for an hour.
If you're locked out, it's already an emergency for us.
Get a quoteEverything you want to know, before you click.
The price depends on three criteria: the type of intervention (lockout, lock change, reinforcement…), the type of lock (standard, high-security, A2P), and the context (day, night, weekend).
There isn't a single price, but a clear logic that's always the same. The exact amount for your situation is shown before the intervention, never after. No vague ranges, no over-the-phone estimates.
Every locksmith joining Serrugo goes through three mandatory checks:
— Valid company registration (Kbis) confirming legal existence
— Up-to-date professional liability insurance certificate
— Official ID document of the company director
No locksmith can intervene at your place without passing all three checks.
No. The quote you validate before the intervention is firm, all fees included (travel, labor, materials, applicable surcharges).
If the locksmith finds an unexpected situation that changes the nature of the work, they must propose a new quote, which you're free to refuse. No additional amount can be charged without your explicit consent.
You receive your firm quote in 5 minutes. Once validated, your request is broadcast in real time to all our partner locksmiths in the area.
The first one available takes it on and commits to setting out within an average of 15 minutes. The actual arrival time then depends on how far they are from you.
Serrugo is rolling out progressively across mainland France, with strong coverage in the Hauts-de-France region and major cities.
To check coverage at your exact address, the simplest way is to start a quote request: we'll immediately tell you whether we have partner locksmiths available nearby.
When you validate the quote, you enter your bank card but no charge is made. The amount is only pre-authorized — your bank sets it aside without taking it.
Once the intervention is completed and confirmed, payment is triggered. If the intervention doesn't take place, the pre-authorization is released and nothing is charged.
Our customer support is reachable to handle any post-intervention complaint. Since payment is only triggered after the intervention, you stay in control if something goes wrong.
In the case of persistent disagreement with the locksmith, Serrugo acts as a mediator between you and the artisan, and can step in to suspend the payment while the situation is clarified.
Yes. The Serrugo platform is accessible 24/7, and our partner locksmiths intervene around the clock — including nights, weekends, and public holidays.
Applicable surcharges (night, weekend, holiday) are regulated and always shown in your quote before you validate. No surprises on the bill.