About Serrugo
Emergency locksmithing, without the scam.
Before you open your door to a stranger and pay whatever they ask, you want to know who you're dealing with. That's why Serrugo exists: the price is set before the locksmith travels out, the professional is verified and insured, and an identified company stands behind every job.
Photo — a verified locksmith on a job (reassuring face, professional at work)
portrait format · ~1200×1500
The price shown is the price you pay
Set before travel, no add-ons.
Verified & insured locksmiths
Company number, identity and liability cover checked.
A company that stands behind it all
Serrugo SAS, amicable dispute resolution.
Why Serrugo exists
A trade where panic has a price.
Emergency locksmithing is one of the few services you buy without comparing — often at night, under stress, with no idea what's fair. A minority takes advantage, and it's the trapped customers who pay while honest locksmiths inherit the bad reputation. Serrugo was built to flip that balance and put you back in the position to decide.
Opaque prices, inflated once the door's open
A vague figure on the phone, a bill that triples once the door is open. With no reference point, there's no way to know what's legitimate.
The pressure of the emergency
“Everything has to be replaced, right now.” The lock is sometimes destroyed for no reason to justify the bill. Hard to say no when you're locked out.
No record, no recourse
A ghost company, an unreachable number the next day, no receipt. Once you've paid, there's no one left to talk to.
Our commitments
Four rules that never move, on every job.
These aren't marketing promises — they're mechanisms built into the platform. They apply to every request, every job, every payment.
Transparency
The price is set and shown before the locksmith travels out. No surprise quote once the door is open, no add-on out of nowhere.
Verification
Every locksmith is checked on entry: company number, liability insurance, validated identity. No verified file, no access to jobs.
Proof
Every job is documented: before/after photos and a report. The locksmith is only paid once the work is done and closed out.
Accountability
Behind the platform, an identified company — Serrugo SAS — and a real contact if something goes wrong. Never left alone with an unreachable provider.
What Serrugo guarantees you
The price shown is the price you pay.
This is the heart of Serrugo. You know the amount before the locksmith travels out, and it doesn't change once they're on site. You decide with a clear head, not with the bill in your hand.
- A firm price, known in advance. What's quoted is what's paid.
- An identified, insured locksmith. A verified professional, covered by liability insurance.
- A documented job. Photos and a report: you keep the proof.
- Real recourse. In case of a dispute, Serrugo SAS seeks an amicable solution.
Price locked
The amount depends on the job, but stays identical from quote to payment.
Photo — the team / the founder (the face behind Serrugo SAS)
landscape format · ~1000×750
Who's behind Serrugo
An identified company, not a number that vanishes.
The sector is weighed down by ghost companies, unreachable the next day. Serrugo takes the opposite approach: the platform is published by Serrugo SAS, a company you can identify, with a clear contractual framework and a real point of contact. If a disagreement arises with a locksmith, Serrugo SAS commits to seeking an amicable solution — you're not left in the void.
Published by Serrugo SAS
An identifiable company behind every job.
Amicable dispute resolution
A contact who looks for a way out, not a wall.
Clear contractual framework
Client and locksmith terms of service, available at any time.
How it works
Three steps, zero grey areas.
From request to proof, you know what's happening and what it costs at every moment.
Describe your situation
Type of lockout, address, a few details. One minute, from your phone.
Get a firm price and a verified locksmith
You know how much and who, before anyone travels out.
The job is carried out and documented
Photos, report, payment at the quoted price. You keep the proof.
Insurance required
Liability cover checked for every locksmith.
Secure payments
Payment handled through Stripe.
Serrugo SAS
Amicable resolution in case of a dispute.
Protected data
Full address shared at the right moment.
Are you a locksmith?
The other side of the same standard, from the trade.
Serrugo isn't just a promise to the customer: it's also a better framework for honest professionals. Real requests, reliable payment, and the end of the race to the bottom.
- Qualified jobs in your area, with type and price visible before you accept.
- Secure payment, paid out within 72 h once the job is closed.
- First response wins: no bidding, no cold-calling.
Photo — a partner locksmith at work
landscape format · ~1000×750
From €50/month incl. VAT per licence, no commitment.
Join Serrugo as a locksmithNo commitment — cancel at any time.
Locked out of your door? Take back control.
A verified locksmith, a firm price known in advance, a company that stands behind the job. Emergency locksmithing without the nasty surprise.
Request a locksmithAre you a locksmith? Join Serrugo